Call us on 020 7861 4452
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WE PUT YOUR BRAND ON ANYTHING

Cancellations, returns and refunds

Please contact us immediately if there are any issues with your order.

CANCELLATIONS

Pro-forma orders may be cancelled until the payment date.

Orders for unprinted goods may be cancelled or returned for a refund within 14 days of order.

RETURNING ITEMS

We aim to keep our clients happy and your satisfaction with BrandLogoHere.com is our number one priority. If you want to return any items, please do so within 14 days of receiving your order to receive an exchange, credit note, or full refund.

If your order was delivered in multiple batches, the 14-day return period begins when you receive your final delivery. All items must be returned in their original packaging and in a re-saleable condition.

Non-faulty products must be returned at your cost.

FAULTY OR DAMAGED GOODS

If you receive a faulty order, please contact us within 7 days of delivery.

If your products have been damaged in transit, please contact us within 48 hours of delivery.

RECEIVING REFUNDS

All refunds will be made within 30 days of BrandLogoHere.com receiving the returned products. If the goods are damaged and/or unsaleable they will be returned and no refund will be given.

EXCLUSIONS

Printed products are considered personalised goods made to your specifications and cannot be re-sold to anyone else. They are therefore non-returnable due to the custom nature of the products.

In the case of print errors deemed to be our fault, we will offer to replace the products or provide a refund. We will require photographs of the products before you return them to assess liability.

Goods sourced from abroad and custom made goods cannot be returned.

Get in Touch Today

Create your own branded promotional products & merchandise

Top Promotions Ltd t/a BrandLogoHere
Ground Floor
174 Hammersmith Road
London W6 7JP
UK
Tel: 0207 861 4452
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